Shipping policy

Dust Mite Allergy Solutions
ABN: 72 586 099 031
dustmiteallergysolutions.com.au
Last updated: May 2026
Governed by the laws of Queensland, Australia

1. Shipping Costs

All orders within Australia are shipped at a flat rate of $10. Orders over $150 qualify for free standard shipping. Shipping costs are displayed at checkout before payment is finalised.

We reserve the right to update shipping rates at any time. The rate displayed at checkout at the time of your order applies.

Individual product pages may specify shipping variations for large, heavy or oversized items.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days of payment being received and confirmed. Processing times may be longer during peak periods, public holidays, or where items are fulfilled by a supplier directly.

If we are unable to dispatch your order within 5 business days of payment, we will notify you and give you the option to wait or cancel for a full refund.

Dispatch times are estimates only and do not constitute a guaranteed dispatch date.

3. Shipping Times

Standard shipping within Australia generally takes 3–7 business days from dispatch. These timeframes are estimates provided by our carriers and are not guaranteed.

Actual delivery times may vary due to carrier delays, remote location surcharges, weather events, or other circumstances beyond our control.

We use third-party courier and logistics providers to fulfil deliveries. Once your order has been dispatched and tracking information provided, delivery is managed by the carrier.

We reserve the right to use any reputable carrier to fulfil your delivery. The carrier used may differ from any carrier name displayed at checkout.

4. Tracking

You will receive tracking information by email once your order is dispatched. Please allow up to 24 hours for tracking to become active after dispatch notification.

If you have not received tracking information within 4 business days of placing your order, contact us at info@dustmiteallergysolutions.com.au.

5. Split Shipments & Order Consolidation

Where your order includes items fulfilled by different suppliers, your order may arrive in multiple separate shipments. Tracking information will be provided for each shipment where available.

Receipt of one shipment does not constitute delivery of the full order. If any part of your order has not arrived within the expected timeframe, please contact us.

We reserve the right to consolidate multiple orders placed by the same customer into a single shipment where practical and where doing so does not delay dispatch.

6. Shipping Address

It is your responsibility to ensure your shipping address is accurate and complete before submitting your order. We are not liable for delays, failed deliveries or lost parcels resulting from an incorrect or incomplete address provided by you.

If a parcel is returned to us due to an incorrect address, we will contact you to arrange reshipping. Reshipping costs will be charged to you at the applicable shipping rate.

If you do not respond within 14 days of our notification, we reserve the right to treat the order as abandoned and issue a refund less the original shipping cost and any return-to-sender fees charged by the carrier.

We are unable to ship to PO Boxes. If a PO Box address is provided at checkout, we will contact you to obtain a physical delivery address before dispatch.

If a valid physical address is not provided within 5 business days, the order may be cancelled and refunded less any payment processing fees already incurred.

7. Delivery to Premises

Delivery to the address provided by you at checkout constitutes delivery to you. We are not responsible for parcels received by another person at your nominated delivery address, including a housemate, family member, neighbour, building manager or reception staff, provided the parcel was delivered to the correct address.

If you believe a parcel has been accepted by another person at your address without your knowledge, please contact us and we will raise a dispute with the carrier on your behalf.

8. Authority to Leave

Where a carrier leaves a parcel at your delivery address without obtaining a signature, either because you have selected authority to leave or because the carrier has done so under their standard procedures, Dust Mite Allergy Solutions is not liable for loss or theft of the parcel once it has been marked as delivered by the carrier.

If your parcel is marked as delivered but you have not received it, contact us immediately at info@dustmiteallergysolutions.com.au and we will raise a dispute with the carrier on your behalf.

While we investigate the delivery dispute with the carrier, we may reship the order at our discretion depending on the circumstances and the value of the goods.

9. Undeliverable Parcels

If a delivery attempt is unsuccessful and the parcel is held by the carrier, it is your responsibility to arrange collection or redelivery within the carrier’s nominated timeframe.

If a parcel is returned to us due to failed delivery attempts, we will contact you to arrange reshipping at your expense.

If no response is received within 14 days of our notification, we reserve the right to treat the order as abandoned and issue a refund less the original shipping cost and any return-to-sender fees charged by the carrier.

10. Loss or Damage in Transit

If your order arrives damaged or does not arrive within a reasonable timeframe after the expected delivery window, contact us as soon as possible and no later than 14 days after the expected delivery date at info@dustmiteallergysolutions.com.au.

To assist us in raising a claim with the carrier, please provide:

• Your order number
• A description of the issue
• Photographic evidence of any damage

Photographic evidence is required for damage claims and must be provided before we can proceed.

Third-party carriers impose their own liability limits on lost or damaged goods. Where a carrier’s liability is less than the value of the goods, we will pursue the maximum available claim on your behalf but cannot guarantee full recovery from the carrier.

Your Australian Consumer Law rights remain unaffected. If goods are lost or damaged in transit, we will work with you to reach an appropriate resolution.

11. International Orders

We do not currently ship outside Australia. Orders placed with an international delivery address will not be processed and will be refunded in full.

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© 2026 Dust Mite Allergy Solutions. This Shipping Policy was last reviewed May 2026. Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable Australian law that cannot lawfully be excluded. This policy should be read together with our Refund & Returns Policy, Terms of Service and Disclaimer.