Privacy policy

Dust Mite Allergy Solutions  |  ABN: 72 586 099 031
dustmiteallergysolutions.com.au  |  Last updated: May 2026
Governed by the Privacy Act 1988 (Cth) and the laws of the Commonwealth of Australia.
For general contractual disputes, the laws of Queensland, Australia apply.

Contents

1. About Us & This Policy
2. What Personal Information We Collect
3. Sensitive Information
4. How We Collect Personal Information
5. Why We Collect It & How We Use It
6. Sharing Personal Information
7. Third-Party Service Providers
8. Shopify Audiences
9. Drop-Shipping & Supplier Data Handling
10. International Data Transfers
11. Behavioural Advertising & Tracking
12. Cookies & Tracking Technologies
13. Data Retention
14. Data Security
15. Data Breach Response
16. Your Privacy Rights — Australian Residents
17. Your Privacy Rights — International Visitors
18. Marketing Communications
19. Children's Privacy
20. Business Sale or Transfer
21. Third-Party Links
22. Automated Decision-Making
23. Do Not Track
24. Changes to This Policy
25. Complaints
26. Contact Us

1About Us & This Policy

This Privacy Policy is issued by Dust Mite Allergy Solutions (ABN: 72 586 099 031) ("we", "us", "our"), operator of the website dustmiteallergysolutions.com.au. We are an Australian-owned e-commerce business based in Queensland, Australia.

This Policy applies to personal information we collect through the Website, by email, telephone, social media, or any other means in connection with our business.

This Policy should be read together with our Terms of Service, Disclaimer and Refund Policy.

2What Personal Information We Collect

We may collect the following categories of personal information:

• Identity data: Full name, username or similar identifier.
• Contact data: Email address, phone number, billing address and shipping address.
• Transaction data: Products purchased, order values, order history and payment method type.
• Financial data: Payment details processed securely by payment providers. We do not store full card numbers.
• Technical data: IP address, browser type, device type, time zone, operating system, pages viewed and referral source.
• Usage data: Pages visited, products viewed, search queries, cart additions, clicks and interactions.
• Marketing data: Email subscription status, marketing preferences and communication history.
• Communication data: Content of emails, enquiries and support communications sent to us.
• Review data: Customer name, email address, order reference, review content and star rating.
• Health-related information: Any health-related information voluntarily provided by you in customer service enquiries.

3Sensitive Information

Where health-related or other sensitive information is voluntarily provided to us:

• We collect it only for the purpose for which it was provided.
• We do not use it for marketing without your express consent.
• We do not share it with third parties for advertising, profiling or marketing purposes.
• We apply additional care in its storage and handling.
• We retain it only for as long as necessary or as required by law.

We do not actively solicit health information. Product recommendations are general in nature and do not constitute medical advice. Please refer to our Disclaimer.

4How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, subscribe to emails, contact us or submit a review.
• Automatically when you visit the Website, through cookies, pixels, log files and similar technologies.
• From third parties, including payment processors, advertising platforms, analytics providers and Shopify's platform infrastructure.
• From publicly available sources, such as social media platforms where you interact with our business accounts.

5Why We Collect Personal Information & How We Use It

We collect and use your personal information for:

• Order processing and fulfilment.
• Payment processing.
• Customer service, returns, refunds and support.
• Customer account management.
• Marketing communications where you have opted in or where permitted by law.
• Personalised advertising in accordance with your cookie preferences.
• Website analytics and improvement.
• Fraud prevention and security.
• Legal, tax and accounting compliance.
• Internal business operations and record-keeping.

6Sharing Personal Information

We may share your personal information with third parties where reasonably necessary to provide our services, fulfil your orders, comply with legal obligations or operate our business. We do not sell your personal information to third parties for their own marketing or commercial purposes.

These third parties may include:

• E-commerce platform and infrastructure providers.
• Payment processors and financial service providers.
• Shipping, logistics and fulfilment providers.
• Accounting and financial management software providers.
• Customer review platform providers.
• Email marketing and communication platforms.
• Advertising and analytics partners.
• Product suppliers and manufacturers for order fulfilment — see Section 9 for important detail about supplier data practices.
• Professional advisers, including accountants, insurers and legal representatives.
• Regulators, law enforcement agencies and government bodies where required by law.

7Third-Party Service Providers

We may use third-party providers including Shopify, Xero, Zoho, Tapita, Symprosys, Judge.me, Hextom, Google, Meta/Facebook, payment processors, shipping providers, email marketing platforms, professional advisers and relevant suppliers or manufacturers.

These providers only receive the personal information reasonably necessary for the service they provide.

8Shopify Audiences

We may use Shopify Audiences, a feature provided by Shopify that helps us identify and reach potential new customers. Shopify Audiences may use aggregated and de-identified purchase behaviour data to build advertising audience models.

To opt out of your purchase data being included in Shopify Audiences, contact us at info@dustmiteallergysolutions.com.au with the subject line "Shopify Audiences Opt-Out".

9Drop-Shipping, Supplier Fulfilment & Third-Party Data Handling

9.1 How Drop-Shipping Works

We work with multiple third-party suppliers and fulfilment partners located in Australia and overseas. When you place an order that is fulfilled via drop-shipping, we pass the minimum personal information necessary to the relevant supplier to enable them to dispatch your order directly to you. This is necessary for order fulfilment and is standard practice in e-commerce.

9.2 What Information Is Shared with Suppliers

We disclose only the information reasonably necessary to fulfil your order. This typically includes:

• Full name
• Delivery address
• Phone number
• Email address
• Order details (product, quantity, special instructions)

9.3 Supplier Data Practices — Limitations on Our Control

Specifically, you should be aware that:

• We do not have binding data processing agreements in place with suppliers and cannot enforce this as a legal obligation against every supplier.
• Some suppliers may retain your personal information in their own systems for periods determined by their own retention policies, which may differ from ours.
• If you request deletion of your personal information, we will delete it from our own systems. However, we cannot guarantee deletion from a supplier's independent systems. You may need to contact the supplier directly.
• Some suppliers may use your data for their own internal purposes such as analytics, fraud prevention, quality assurance or legal compliance, consistent with their own privacy policies.
• Suppliers are not authorised by us to use your personal information for direct marketing, advertising to you, or selling your data to third parties. If you believe a supplier has done so, please notify us immediately.

9.4 Overseas Suppliers

Some of our suppliers are located outside Australia, including in countries such as China, Hong Kong, Vietnam, and other regions. Your personal information may be transferred to and processed in these countries as part of order fulfilment. These countries may not have privacy laws equivalent to Australian law.

We take reasonable steps to select reputable suppliers and to limit the data we share to what is necessary for fulfilment. However, once data is transferred to an overseas supplier, it is subject to the laws of that country and the supplier's own policies.

By placing an order, you consent to this transfer where it is necessary for fulfilment of your order.

9.5 Where to Find Supplier Privacy Policies

If you would like to understand how a specific supplier handles your data, you can request the relevant supplier's details by contacting us at info@dustmiteallergysolutions.com.au. We will make reasonable efforts to direct you to the relevant supplier's privacy policy.

10International Data Transfers

Some of our service providers and suppliers may be located outside Australia, including in the United States, Canada, New Zealand, India, Vietnam, China and Hong Kong. Your personal information may be transferred to, stored in or processed in these countries as part of our business operations or order fulfilment.

We take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy laws. However, these countries may not have privacy protections equivalent to those in Australia, and your information may be subject to foreign laws once transferred.

11Behavioural Advertising & Tracking

We may use personal information to deliver targeted advertising on third-party platforms, in accordance with your cookie preferences.

Advertising partners may include Google, Meta/Facebook, Microsoft/Bing Ads and Shopify Audiences.

Opting out of targeted advertising does not mean you will not see advertisements. It means the advertisements you see will not be personalised based on your browsing behaviour.

12Cookies & Tracking Technologies

We use cookies and similar technologies to help the Website function, remember your preferences, analyse site performance and deliver relevant advertising.

Cookie consent: Non-essential cookies, including analytics and advertising cookies, are only activated in accordance with your cookie preferences. Essential cookies are required for the Website to function.

You can manage cookies through your browser settings or our cookie preference tools where available.

13Data Retention

We retain personal information for as long as reasonably necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law.

• Order and transaction data is generally retained for 7 years for tax and accounting purposes.
• Customer service communications are generally retained for up to 3 years.
• Marketing subscription data is retained until you unsubscribe or withdraw consent.
• Health-related sensitive information is retained only as long as necessary for the relevant customer service matter, or as required by law.

14Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include secure e-commerce hosting via Shopify, SSL/TLS encryption, restricted access to personal information and the use of reputable third-party providers.

No method of data transmission or electronic storage is completely secure. Any transmission is at your own risk.

15Data Breach Response

If we become aware of a suspected personal data breach, we will take prompt steps to assess, contain and respond to it in accordance with our obligations under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.

If required, we will notify the Office of the Australian Information Commissioner and affected individuals.

16Your Privacy Rights — Australian Residents

Under Australian privacy law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, outdated, incomplete or misleading information.
• Request deletion of personal information where legally available — noting the limitations in Section 9 regarding supplier-held data.
• Opt out of direct marketing.
• Opt out of targeted advertising where applicable.
• Make a privacy complaint.

To exercise these rights, contact us at info@dustmiteallergysolutions.com.au. We may need to verify your identity before processing your request.

17Your Privacy Rights — International Visitors

Our Website is directed at Australian residents. If you are located outside Australia, additional rights may apply depending on your location.

For example, residents of the European Economic Area may have rights under the GDPR, and California residents may have rights under the CCPA. To exercise any applicable rights, contact us at info@dustmiteallergysolutions.com.au.

18Marketing Communications

We may send marketing communications where you have opted in or where otherwise permitted by law. Every marketing email includes an unsubscribe link.

You may opt out at any time by clicking "unsubscribe" in an email or contacting us at info@dustmiteallergysolutions.com.au.

You will still receive transactional emails, such as order confirmations and shipping notifications, as these are necessary for order fulfilment.

19Children's Privacy

Our Website is not directed at children under 18. We do not knowingly collect personal information from children under 18.

If you believe we have collected personal information from a child under 18, please contact us immediately at info@dustmiteallergysolutions.com.au.

20Business Sale or Transfer

If we sell, transfer, merge or restructure all or part of our business, personal information may be transferred to the acquiring or successor entity as part of that transaction.

We will take reasonable steps to ensure the acquiring entity handles your personal information consistently with this Privacy Policy.

21Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of any third-party website. We encourage you to review the privacy policy of any website you visit.

22Automated Decision-Making

We do not engage in automated decision-making that produces legal effects or similarly significantly affects you. Shopify may use limited automated tools to detect and prevent fraudulent transactions.

23Do Not Track

Some browsers transmit "Do Not Track" signals. Our Website does not currently alter its data collection or tracking practices in response to these signals due to the absence of a consistent industry standard.

24Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, business operations, applicable law or technology. The "Last updated" date at the top of this page will be revised when material changes occur.

Continued use of our Website after any update constitutes your acceptance of the revised Policy.

25Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first:

26Contact Us

For any questions, requests or concerns about this Privacy Policy or our handling of your personal information, please contact us:

© 2026 Dust Mite Allergy Solutions  |  Privacy Policy last reviewed May 2026

This Policy should be read together with our Terms of Service, Disclaimer and Refund Policy.